Effective Date: 8/24/2024
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully. RARX II, LLC is committed to protecting the privacy of your Protected Health Information ("PHI") - this includes information about your health, medical condition, and the prescriptions, services, and healthcare products you receive from us. This notice explains how we may use and share your PHI, your rights, and our responsibilities.

How We May Use and Disclose Your Information

  • To Provide Products and Services: We use your PHI to provide prescriptions, healthcare products, and services, including coordination of care, dispensing medications, and counseling you about medications.
  • To Obtain Payment: We use and share your PHI to bill and collect payment from you, your insurance, or a third party.
  • For Business Operations: We use and disclose PHI for pharmacy operations, such as audits, quality improvement, and risk management.
  • Business Associates: We may share PHI with vendors that assist us, who are required to protect it.
  • Reorder Reminders: We may contact you to remind you to refill prescriptions or reorder supplies.
  • Shipping and Delivery: We may share PHI (such as your name, address, and prescription details) with delivery services or carriers to ensure you receive your medications.
  • Electronic Communications: We may communicate with you by phone, secure messaging, or email about your prescriptions, deliveries, or refills. We will take reasonable steps to protect your information in these communications.
  • Special Situations: We may disclose PHI without authorization to prevent serious threats, comply with laws, for military/national security, workers’ compensation, public health, oversight, legal proceedings, or law enforcement.
  • Non-Identifiable Information: We may use information that does not personally identify you.
  • Family and Friends: Unless you object, we may share PHI with family/friends involved in your care.
  • Other Uses: Any other use requires your written authorization, which you can revoke at any time.

Your Rights Regarding Your PHI

  • Inspect and Copy: You can request to see or get a copy of your PHI. Some requests may be denied but reviewed.
  • Amend: You can request corrections to your PHI.
  • Accounting of Disclosures: You can request a list of certain disclosures made without your authorization.
  • Request Restrictions: You can request limits on our use or sharing of your PHI.
  • Confidential Communications: You can request that we contact you in a specific way. Requests must be in writing.
  • Paper Copy: You can request a paper copy of this notice at any time.

Changes to This Notice

We may change the terms of this notice at any time. The updated notice will apply to all PHI we maintain and will be posted on our website.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Contact:
Privacy Officer RARX II, LLC
5233 Harding Pl, Suite 5259B Nashville, TN 37217
Phone: (800) 610-2164